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Welcome to NEMS Platform One Practice

From 1st July 2021, you will no longer be a patient at Platform One Practice. Please do not worry, there is nothing for you to do.

What happens next? 

You should have now been sent a letter to let you know about the changes. Based on where you live, you are either:

Being moved to Parliament Street Medical Centre which is still in the City Centre

Being moved to a GP Practice closer to where you live. You will be sent another letter in June to tell you which GP Practice.

Patients always have a right to choose their GP Practice, as long as the GP Practice covers the area they live.

If you have any questions, please speak to a support worker or contact the CCG Patient Experience Team on 0115 8839570 or email

Welcome along to the NEMS Platform One Practice website where we hope you will quickly benefit from a user friendly layout and a wealth of information about our healthcare services. Find out when we’re open and what to do when we’re not, all from the comfort of your own home. Please use the menu toolbar to navigate around the website.
75 % of our appointments are released for same day bookings. Please call 0115 8831900 from 8am Monday to Friday if you required one of these appointments.




We recognise that these uncertain times are stressful for everyone but please be reassured that we are still here for you if you need us. How you contact us will be different at the moment, this is to limit face-to-face contact whenever possible and help stop the spread of coronavirus. Appointments are being delivered face-to face, online and over the telephone and you will be advised on the best approach for you. Our contact number is 0115 8831900.
 A clinician will phone you back to assess you. We aim to deal with the majority of issues over the phone but can still see you in practice if clinically required.

Special measures have been put in place at the practice to reflect the government guidelines of social distancing. We may have to do things a little differently but everything has been done to keep our patients and staff as safe and as healthy as possible, and we appreciate your support and patience with this.

We know there’s been a lot of discussion in the news recently about GPs providing face-to face-appointments. We wanted to reassure patients that NHS Digital have confirmed that in July over 50% of the 22.8 million appointments carried out were in fact face to face.


Throughout the COVID-19 pandemic, we’ve remained open to patients. We’ve offered appointments using new ways of working and new technology. We’ve worked hard to make sure we’ve remained available to speak to, and to offer appointments to anyone who’s needed them. We know that patients sometimes prefer to see a GP face to face, but there are reasons why we’ve offered additional online or telephone consultations, and government guidance has played a big part in this. It’s remained the case that if we’ve needed to see a patient face to face, or felt it was important for their care, we’ve asked those patients to come in to see us. Offering new ways of working has helped some patients to access appointments who wouldn’t normally be able to due to other commitments, such as their work or caring responsibilities.


Changing PPE (Personal Protective Equipment) between each patient adds additional time to the end of each appointment. The difficulty in obtaining PPE has also meant that we’ve needed to be more cautious than normal about the way we use scare resources. We continue to work hard daily to source the PPE we need. We understand that some patients are reluctant to come and see us in the surgery as they’re worried. We’re making sure that social distancing is as good as it possibly can be and that we maintain a ‘COVID-secure’ environment.


Our staff are people too, and some may have ethnicity or health issues that make them more vulnerable to the effects of COVID-19. As caring employers, we need to ensure that we keep our staff safe as well. We take the necessary precautions to keep both our staff and our patients safe. We have many elderly and vulnerable patients with health conditions that make them more vulnerable to coronavirus than most. We also know that there are young and healthy people who have been seriously affected by COVID-19, so it isn’t just the elderly or infirm we need to protect. Increasing the number of patients in the surgery would mean that we’d increase the risk for everyone – particularly if some of those people had symptoms of COVID-19 and were unwell enough to need to be seen. For this reason, we’ll keep a balance of the types of appointments we have available. There’s nothing we’d like to see more than a return to ‘normal’ life and the easy face-to-face care we’ve always provided, but at the moment offering fewer face-to-face appointments keeps patients safe and provides the maximum number of appointments we can. We’re available to talk to, and we always want to hear from, patients who need us. While we understand patients’ frustrations with the current situation, we hope you’ll continue to help and support us, as you’ve always supported the NHS, so that we can go on providing you with care and support in the coming weeks and months.

NHS Open For Business Key Messages

If you are concerned that you may have coronavirus or may have come into contact with someone who has, the NHS 111 online service has created coronavirus pages that tell you what you should do based on your particular circumstances. These can be accessed at: -

DO NOT go to a GP surgery, community pharmacy or hospital - If you have symptoms call 111, stay indoors, and avoid close contact with other people.


The Covid-19 vaccination programme has begun. When it is your turn to be vaccinated, the NHS will contact you. Please do not contact the NHS.


In Nottingham and Nottinghamshire, a few different health and care organisations including hospitals, GP practices, care homes and others are working together on the Covid-19 vaccination programme. This means when it is your turn to be vaccinated, this may not be at your GP practice. You will be told where to go for your appointment and how to book.


In line with expert guidance, the first priority for vaccination is care homes residents and staff, people over the age of 80 and frontline health and care workers.


We understand a lot of people want to be vaccinated and would like to reassure you this will happen. Please be patient and wait to be contacted.


For further information on why you are being asked to wait for your Covid-19 vaccine, please read the information on the GOV.UK website or this leaflet.

Support during the Coronavirus Pandemic 

We have put together a list of helplines and websites that may support you at this time: -

This website has scientifically proven advice to reduce COVID-19 infections. It takes 10 minutes – try it out!

For the latest Government guidelines: -
For Government guidance in different languages: - 
For general information on coronavirus: -
For patient FAQ's regarding vulnerable adults: -
For support with mental health you can call the Nottingham Mental Health Crisis helpline on: - 0300 303 0165
For support in cases of domestic violence visit: - or call 0808 2000 247
For dentistry advice please click this link: - Access to NHS Dentistry

For support from Nottingham City Council regarding self isolating : -
For support from Ask Lion (Nottingham City Council + NHS support): -

For advice on face masks in public: Face Mask Exemption Letter 

For advice on flying during COVID 19 : Fit to Fly airline letter

Click for Further Help from Nottingham City Council

COVID-19 Privacy Notice

Practice Notices

  • Please click here to read more about our upcoming procurement: PPG Presentation APMS Platform One Practice
  •  Please click here to read our UPDATED PRIVACY NOTICE for patients.  
  • Patients registered at NEMS Platform One Practice should collect their prescriptions/ sick notes/ letters during the practice opening times only. Unfortunately when we are closed, the NEMS Out of Hours staff (based at Station Street) are unable to issue any of those items during our closed hours due to not having authorised access to the Platform One Practice system. To check our opening hours, please click the tab above. 
  • We have recently updated our telephone system. Patients are now given a series of options when they contact the surgery. Please select the option appropriate for your need. Please be aware that between 8 and 11 am our service prioritises urgent medical needs and same day appointment bookings. For prescription queries or sicknotes (where an appointment is not required), please call after 11am, for queries regarding referrals, medical reports or non-urgent medical needs (where an appointment is not required), please call after 2pm. We do not take prescription requests over the telephone. 
  • Do you have controlled drug items on your repeat medication? Please ensure that when collecting your prescription from the surgery, you have your ID or someone collecting on your behalf has their ID. Anyone collecting on your behalf (including nominated chemists) will have their name recorded in your notes as the collector of your prescription. If failure to present an acceptable method of identification occurs, we may withhold your prescription until the collector of the prescription returns with ID. 
  • You can now access a number of services online. Registered patients can now book appointments online and view your summary record. Please let reception know if you would like to register for this service and you will be provided with your log-in details.



GP+ Nottingham City - extended hours access for patients
Offering Evening & Weekend Appointments bookable through your GP practice, patients registered at this practice are able to access additional routine appointments during evenings and weekends through the new GP+ service.


Appointments are available to see GPs, Practice Nurses, Clinical Pharmacists and Physiotherapists in a fully equipped accessible location on Upper Parliament Street in Nottingham City Centre.


Opening hours are:


16:00-20:00 Monday – Friday

09:00-13:00 Saturday & Sunday


This is not a walk-in service, appointments are required and booked through the reception team at the surgery.  For more information visit:



Zero Tolerance

The staff will strive very hard to ensure we deal with your queries however priority has to be given based on CLINICAL need. Verbal abuse will not be tolerated. Please click below to read our 'Respect Statement'.  




Translation Services  

Medical information resources are available in different languages on the following link:



Vitamin D 

Vitamin D is essential for general health and wellbeing, particularly healthy bones and teeth. It is mostly made in the skin by exposure to sunlight. In this country we know that 1 in 5 adults and 1 in 5 children may be deficient in Vitamin D.

In the UK, between the months of September and April, there is insufficient UV light from the sun to allow our skin to make vitamin D. Most people would benefit from taking supplements during this time. If you have been diagnosed with a Vitamin D deficiency and have had a course of Vitamin D it is important that you continue to take a supplement particularly during the winter months. They are cheap to buy from a chemist or supermarket. If you have any concerns about taking vitamin D speak to a member of our team or your local pharmacist.

 Please follow the link below to get more information about Vitamin D, who is more susceptible to deficiency and advice about supplementation.

Vitamin D Brochure



NHS Digital Opt Out Programme

NHS Digital Opt Out Programme - Information Poster



Wish to go paperless?  Please let Reception know if you would prefer to receive communication from us by email or SMS




(Site updated 24/09/2021)
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