Configure Appointment Details

We have an online system for booking non-urgent appointments or placing requests such as fit notes, results, doctor’s letters, or referrals.

This allows us to make sure you seeing the right person as quickly to meet your needs. Click the link below and fill out the form here: https://florey.accurx.com/p/Y02847

Answer all the questions carefully, including times when you are not available. We try to offer appointments that work for you, but sometimes it’s not always possible. If you can’t make your appointment, please fill out the form again on a day you can.

A doctor will look at all appointment requests.

We like to contact you by text message to tell you what will happen next. Please keep your phone nearby and watch for our message. For example, we might offer you a phone call during a 2-hour window or ask you to come to the surgery for a face-to-face appointment.

If the doctor calls, they will try twice to reach you. If they can’t, they will ask you to fill out the form again the next day.

When all the GP appointments for the day are full, the online request form will be turned off. It will be available again the next morning at 8am.

By phone

If you prefer to contact us by phone, please call 0115 883 1900 after 8am to book an appointment. The receptionist will complete the relevant questionnaires on the phone with you. 

Cancelling an appointment

If you can’t make it to your appointment, please let us know as soon as you can so someone else can use it. You can cancel by phone or in person.

Call 0115 883 1900. Please call after 9am if possible. If your appointment is before 9am, please call as soon as you can after 8am.

Patients who miss appointments without cancelling may not be able to book future ones.

Urgent appointments

70% of our appointments are for urgent, same-day care. To book one, call 0115 883 1900 from 8am.

For non-urgent appointments or test results, please call after 11am to help us manage calls better.

Enhanced Access appointments

We offer evening and weekend appointments, either at this practice or another NHS practice nearby, through the Enhanced Access service.

Additional appointments are available: 

Monday – Friday from 6.30 pm – 8pm 

Saturday from 9am – 5pm

This is not a walk-in service. Speak with reception to book an appointment.

The service is supported by GP+ Nottingham City.

Interpreters

If you use sign language, we can arrange for a British Sign Language interpreter. We also provide interpreters for patients whose first language is not English. Ask when booking your appointment.

Chaperones

If you’d like a chaperone during your appointment, let your doctor or nurse know. They will be happy to help.

Chaperone Policy

Home Visits

If you can’t come to the practice because you are housebound or too sick, you can request a home visit. Call reception before 10:00.

A clinician will contact you to discuss your request to ensure that a visit is appropriate or whether the problem can be managed in a different way.

You may also get a home visit from a nurse or health visitor, depending on your needs.

Countersigning

Doctors at this practice cannot sign passport forms or firearms licenses.

Message from the practice

We know it can be hard to get an appointment right now, and we understand your frustration.

Like many other practices, we are facing a lot of pressure. More people in Nottingham need care, but funding hasn’t increased to match the demand. This means we cannot hire as many staff as we’d like to give appointments faster.

To help with this, we may refer you to other services that can meet your needs quickly. We are always looking for ways to improve and provide the best care we can, despite these challenges.