Life-threatening conditions (but not limited to) include loss of consciousness, severe breathing difficulties, heavy bleeding, severe chest pain, drowning, deep wounds e.g. stab wounds, swallowing something harmful or poisonous or a drug overdose.

When calling 999 try to stay calm and do not hang up until told to do so by the emergency operator.

Outside normal surgery hours (evenings, weekends and bank holidays) emergency cover for the practice is provided by the NEMS GP Out of Hours (OOH) service. The OOH service provides medical care for patients that do not need emergency department care. It's led by a range of clinical staff such as GPs, nurses, advanced nurse practitioners, and emergency care practitioners.

This service is for problems which cannot wait until the next available surgery. You will be required to provide full information about your problem and will be expected if required to attend Platform One Practice (based on Station Street, Nottingham) if necessary. Advice may also be given if attending for a face to face appointment is not deemed to be required.

During out of hours you should contact the NHS 111 service if you urgently need medical help or advice but it is not a life threatening situation.

111 online is a fast and convenient alternative to the 111 phone service and provides an option for people who want to access 111 digitally. 

Your needs will be assessed and you will be given advice about whether you need:

• Treat yourself at home
• Go to a Primary Care Centre

If you need face to face medical attention you may be asked to attend a Primary Care Centre.

Click here to access NHS 111 online or call 111 to speak to a staff member.

The Urgent Care Centre provides access to assessment and treatment if you need help with a health problem that is urgent, but not life-threatening.

This is a walk-in service, open between 7am and 7pm, 365 days a year, with no appointment needed.

You can call 0115 883 8500 for directions, current waiting times or to make an appointment for appointment based services, healthcare advice cannot be given out over the telephone.

The centre offers assessment and treatment for health conditions, e.g:

• Under 2s - please contact 111 for advice on the best service available for you
• Minor burns or scalds
• Minor head injury with no loss of consciousness
• Skin infections or animal bites
• Suspected broken bones, sprains & strains (X-ray service available)
• Eye infections or minor eye injuries

The centre is not appropriate for:

• Non-urgent treatment that could be treated by your GP
• Routine services such as blood tests or wound dressing / suture removal

Location:

Seaton House, City Link, Nottingham, Nottinghamshire, NG2 4LA

Click here for more details on the service.